Voice-UC Product Owner

£67,000 | Hove | Permanent

Posted 13 days ago


Voice Technical Product Owner - Contact Centre - Voice - Unified Comms - Microsoft Teams - Hove

Our client are an award winning multinational financial services company, its products and services include investment management, lifetime mortgages, pensions and life assurance. They are seeking a Product Owner with a background in Voice/Telephony/Contact Centre/ Unified Comms

The duties of the Product Owner are as follows:
- Provide SME level advice across all voice platforms to the business groups, IT Project Managers, service delivery, stake holders and 3rd parties
- Define, develop and deliver processes and systems to ensure a consistent and good level of service
- Work to build effective, positive working relationships with both our clients 3rd Service providers and the wider IT communities
- Contribute to capacity, availability, problem management, change management and knowledge management activities within the team
- Manage the team in accordance with our clients policies and procedures

Required Knowledge and Experience:
- A solid understanding of voice product including Unified Comms, multichannel Contact Centre, Trader Voice and Mobile
- Experience of Microsoft Teams voice and video products hosted in Azure
- Experience of telephony and contact centre voice delivery
- Knowledge of the ITIL Service Management framework
- Experience of mobile telephony and telephony applications
- Qualification in ITIL Service Management

For more informtion on this opportunity please contact me on 01442 285020 or email joe.burder@interquestgroup.com

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.