UCC Operation Expert

£60,000 | Hitchin | Permanent

InterQuest

Posted 13 days ago

InterQuest

UCC Operational Expert - Avaya - MS Teams - Transition

The Role
The UCC department leads the end-to-end delivery, including operational support of all technical solutions at the platform infrastructure and application layers. Our client are looking to add a UCC Operational Expert to support the continued development all services, these include: Email & Personal Information Management, Enterprise File Services, Team Collaboration, Video & Voice and Intranet Platforms.

Responsibilities
- Transition from Avaya to MS Teams across the whole business
- Full end to end lifecycle: planning, designing, building and providing continued support to the customer
- Incident Management, management of all problem tickets to identify workarounds/resolutions and detail result
- Service Owner of UC portfolio with 1 direct report
- Stakeholder management, lead provider meetings, ensuring the content and value of the meeting understood by all

Required Experience
- 3+ years of experience of operational support
- 3+ years of delivering 2nd level support
- Certified I ITIL v3/v4 foundation
- Transitioning from Avaya to MS teams

For more information please contact me on 01442 285020 or email joe.burder@hotmail.com

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

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