Technical Support Analyst

£24,000 | Harrogate | Permanent
Posted 26 days ago

InterQuest Group are working with a large, driven and dynamic company based in Harrogate to recruit for a new Technical Support Analyst. This is a great opportunity to be part of an exciting forward thinking business.

We are looking for a Technical Support Analyst to join the 2nd Line Technical Support team based in Harrogate. The successful candidate will be able to demonstrate a good all round technical understanding along with the enthusiasm for learning.

The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk.

The Technical Support Analyst will be required to keep the Customer aware of the status of the call as it progresses and contact the Customer to ensure they are happy for the call to be closed once it has been resolved. The post holder will also have responsibility for delivery of their own smaller scale projects

We are looking for someone with experience of:

* Monitoring and managing faults through to resolution on a range of technologies including (but not limited to):
* Broadband technologies - ADSL / FTTC
* Cisco Networking - Routers / Switches / Firewalls
* Wireless technologies - Aruba / Meraki / 3G
* VoIP telephony solutions - Polycom / Cisco
* Device / Environmental monitoring platforms
* Virtualisation and Storage technologies
* Application and Server technologies - AD / Exchange / Citrix
* Data Centre environments

The Company's standard hours are 9.00am to 5.30pm with 1 for lunch. However, due to the nature of the role, you will be working a shift rotation pattern accordingly: Day shift X 2 (7.00 am to 7.00 pm), Night shift X 2 (7.00 pm to 7.00 am) and a subsequent 4 day rest period.

Please apply now for immediate consideration.

Ryan Stockwell

01423 878 662

Ryan.stockwell@interquestgroup.com

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

James Ford

James.Ford@interquestgroup.com
01423 878671

See James Ford's jobs
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