Solution Product Owner

£70,000 | London | Permanent

InterQuest

Posted 8 days ago

InterQuest

2 x Solution Product Owners - 18 Month FTC roles with good benefits. One of the roles with turn into a permanent position - Remote with 1 day per week in the Central London Office.

Key Accountabilities

* Lead the product development of front and back-end platforms applications, product features and capabilities, as part of solution portfolio, to improve service delivery and experience for delivering products and services to the Law Society's customers and staff.
* Management of stakeholders, especially including agreement of product backlog, definition of minimum viable products, and agreement of changes during development.
* In collaboration with business stakeholders and external partners, create, agree, prioritise, socialise and manage the solution roadmaps and backlog.
* Ongoing modification of user stories and user flows (in collaboration with business analyst) as part of continuous improvement to enhance member experience.
* Day-to-day management of suppliers and associated services, including attending working sessions with their project team, to embed the platform.
* Creation, in close collaboration with the suppliers, of financial forecasts for the platform's development and any business and change projects running alongside this.
* Setting up of performance management for the platform (and any associated products such as eMarketing, analytics, etc.) including creation of Product and Customer Outcome KPIs.
* Communication of project method and roles and responsibilities to key stakeholders involved in projects.
* Release planning (in close collaboration with suppliers and business), and communication of release plans to appropriate business stakeholders.
* Attending appropriate project management meetings (e.g., Scrum ceremonies) with the supplier, and being a respectful and willing servant leader for the platform's development.

Essential Skills

* A good understanding of online customer journeys best practice, product development, integration, release, and value realisation generally.
* Awareness of the technology capabilities of Sitecore XP content management system, Microsoft Dynamics 365 CRM, Commerce, and integration layers to implement effective end to end solutions.
* Day-to-day product development management of in-house and delivery partner resources to deliver member-centric solutions.
* Experience of Scrum-related agile methodologies.
* Talented facilitator and stakeholder manager, garnering wide understanding, support and ownership of solution and platform development plans including ways of working.
* Experience managing business projects across people, process, technology, governance, etc. to meet customer engagement outcomes.
* Natural design thinker, with experience of customer engagement strategies and implementing best practice in improving customer outcomes at different touchpoints.
* A natural leader, with wide experience of managing diverse stakeholders and bringing people together around products and changes.
* Thorough planner and self-manager, with experience of planning and managing stakeholder expectations (ideally within a Scrum/Agile environment)
* Experience of forming strategies and programme plans
* knowledge of the processes, policies, and procedures that would typically be formed in a best practice learning management system support team and wider stakeholder network.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

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