ServiceNow Business Analyst Contract role x2 - Outside IR35
£550 per day | London | Contract
Posted 17 days ago
ServiceNow Business Analyst Contract role x 2 - Outside IR35 - UK remote working (some travel to customer site for workshops in the early stages of the engagements) - up to £550 p/day - 6 month duration + extensions
I need 2 experienced contract ServiceNow Business Analysts to:
Review the current Customer Service function.
Designing the Digital Services and Service Modelling.
Closely aligning with multiple IT teams, in particular infrastructure, change management and service delivery.
Defining IT services delivery framework and the metrics of SLAs
Engaging with system owners, colleagues/team to effectively roll-out operational services and secure the confidence of key stakeholders and business community; adopting new work processes, systems, and approaches to embed operational change.
Understanding business critical systems within the organisations and crafting the requirements/stories according to that.
Experience with ServiceNow CSM and ITOM.
Good analytical and experience in documenting processes
A high calibre business analyst with experience in IT Service Delivery and Business Service Mapping.
You MUST have extensive experience in ServiceNow , IT Infrastructure Library and IT service management (ITIL) or your application will not be considered
(Must be British passport holders)
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.