Service Desk Lead

£35,000 | Leeds | Permanent
Posted 1 month ago

An opportunity for a Service Desk Lead to shape the organisation processes and practices whilst remaining hands on is available within a prestigious law firm in Leeds.

The role requires you to:

* Ensure service delivery to the business meets or exceeds expectations by enhancing systems, processes or procedures from feedback and through information obtained through surveys;
* Ensure the firm adopts and successfully implements ITIL is a set of practices for our IT service management that helps aligning IT services with the needs of the business;
* Day to day work allocation and general supervision of Helpdesk/IT support colleagues.. This will also include assessing priorities, organising work schedules and directing resources according to business need.
* Effectively manage the Helpdesk function to ensure service levels are met and maintained;
* Provide Technical support in a Microsoft Windows Environment;
* Provide first line telephone and email support, which includes 1st & 2nd line support and general troubleshooting;

This role would suit someone with:

* Proven experience in delivering excellent client service;

- ITIL certified (or fully familiar) with proven experience of adopting the ITIL principles in a practical working environment;

- Previous experience of line managing or of supervising others;

- Proven experience of PC networks particularly Microsoft Windows;

- A flexible approach to working, able to adjust hours to meet the demands of the business

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Matthew McNeill

See Matthew McNeill's jobs
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