Service Desk Analyst - Inside IR35

£20 | Ilford | Contract

Posted 10 days ago


Service Desk Analyst - Contract - 3 Months - £18-£20 Per Hour - Inside IR35 - East London

InterQuest are supporting one our key East London clients who are looking to bolster their busy Service Desk with a Service Desk Analyst that can provide support over the phone and via email. The role would be offering support via telephone, email and ticketing system. The candidate will be part of a team of around 10 Service Desk Analyst, and will be handling multiple queries daily.

Requirements for the role:

* Experience demonstrating technical support from a service desk perspective, resolving issues through telephone and email channels rather than deskside support
* Provide predominantly first line support, escalating more severe issues to relevant senior service desk / desktop support colleagues
* Maintain an approachable attitude in the office, focusing on "first time fix"

Technical Environment:

* Predominantly Microsoft / Windows environment, experience with MS Office tools, largely with SharePoint, Outlook, Exchange, and Active Directory
* Experience providing support with mobile & tablet devices such as iPad, iPhone, Blackberry, MobileIron and MDM ideally
* Capable of using a call logging / ticketing system in a service environment
* Current technology includes; MITEL telephony, VMware, 10 Zip & vSphere

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.