Senior ITSM Process Consultant - Analyst

£65,000 | Cambridge | Permanent

Posted 1 month ago


Senior ITSM Process Consultant / Analyst
£60,000- £65,000 Basic Salary + company Benefits (TBC)

Are you an ITIL expert? Do you have an appetite for a challenge?

I have a fantastic opportunity for an experienced ITSM process consultant to come and join a global FTSE business who are going through a large scale transformation moving from a departmentalised IT function to a single facing global IT function.

The client in question are looking for a dedicated ITIL expert to join the business and refine and improve all ITSM processes across the business.
We are looking for someone who has experience with implementing processes from ITIL and embedding them into the culture of an organisation. We also want someone who has the ability of taking an understanding of where an organisation is on its journey, taking the appropriate parts from ITIL and applying what's best for the organisation and finally putting the right governance around the processes.

The successful candidate must come from a global / international organisation with a multi-cutural environment who has essentially done this on a similar scale.
Key characteristics needed in this person are- sense of adaptability, professionalism and has the patience and good engagement / communication style.

The ideal candidate will have the following;
- Strong experience designing and implementing ITSM support services in large / complex enterprise environments
- Holds advanced/senior level qualifications in ITSM frameworks such as ITIL and COBIT. These need to relate to the latest versions of the frameworks, such as ITILv3 or v4, COBIT 5.
- Strong collaboration experience across functional borders

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.