Senior EUC Desktop Analyst

£70,000 | London | Permanent

IQ Talent Solutions

Posted 26 days ago

IQ Talent Solutions

Keywords: EUC, Endusercomputing, Platform, Engineer, VMWare, VDI, Horizonview, appsense, powershell, scripting, automation, windows10, office365, packaging platform, engineer, consultant, infrastructure, msi, app-v, vbscripting, Altiris, vsphere, active directory, policy, desktop, ivanti, dell zero, thin client, lakeside, systrack, monitoring, performance, troubleshooting

My client is a leading global Investment Management business looking to hire a highly technical, multi-disciplined Senior EUC Desktop Analyst, responsible for technical support dealing with a wide range of software (roughly 400 applications packaged), in addition to hardware related issues. You would be required to provide excellent troubleshooting with a strong ability to establish root cause of an issue. The EUC Desktop Platform is 100% VDI: VMware, vSphere/Horizon View. This role is ideal for someone with 5-10 years' experience.

Note: There are also junior positions available.

The Senior EUC Desktop Analyst will be expected to:

* Contribute to technical designs, specifications and approaches for new projects and initiatives.
* Determine a problem's root cause through analysis of events, logs, system behaviour and user experiences and the correlation between the data.
* Provide technical input for specific EUC related needs or objectives.
* Work closely with colleagues and external vendors with the goal of optimising solutions to meet the needs of the business.
* Establish quickly whether an issue is User Profile, Virtual Machine, Application specific or Device based.
* Analyse and resolve complex hardware and software issues associated with EUC platform technologies and identify problems that may indicate systemic problems.

The successful Senior EUC Desktop Analyst will possess:

* Excellent working knowledge of VMware, Horizon View and vSphere.
* Proven experience of VDI and EUC space.
* Strong Application Packaging: MSI/App-V experience.
* Good understanding of PowerShell/VB Scripting.
* Thorough understanding of Appsense.
* Ability to determine a problems route cause through analysis of events, logs, system behaviour and user experiences and the correlation between the data.
* Ability to guide Helpdesk in resolving issues.
* Work closely with the Infrastructure (Network/Server/Messaging) team to prove out the issue is backend rather than Desktop.

Other desirable skills required by the Senior EUC Desktop Analyst:

* Management of Dell Zero and Thin client devices.
* Lakeside Systrack - monitoring and performance troubleshooting tool.
* Ivanti Device and Application control.

The role will start remotely but ideally return to office work in November 2021.

Please get in touch for more details.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.