Recruitment Team Leader - 9 Month FTC

£25,000 | Royal Tunbridge Wells | Contract
Posted 5 days ago

Are you the next member of the #InterQuestFamily?

The InterQuest Group is an award winning, specialist Recruitment Business, comprised of 5 operating brands; InterQuest, IQ Talent Solutions, Rees Draper Wright, ECOM and Albany Beck. We currently have 6 UK offices, and offices in Frankfurt and New York, and have around 300 InterQuest Family members across our offices. We turn over in excess of 136 million per annum, and our core values; Strength, Pace, Integrity, Respect, Innovation, Team Work are at the heart of everything we do.

The role:

We are looking for someone on an interim basis, to develop a highly effective customer focused team who are pro-active and always seek the opportunity to improve the customer's experience, both internally and externally. To be responsible for the recruitment, induction and training of all new starters and their ongoing development. This is an integral team within our Business, as this team are responsible for looking after all of our contractors.

Day-to-day:

* Act as primary point of contact for contractor queries - dealing primarily with queries around pay, timesheets, invoicing and contracts.
* Ownership of a contractor book and the smooth running of the placements by managing processes around new starters, contract extensions and finishers.
* Timely performance calls (Bi-weekly and/or Monthly) to both contractors and client line managers to ensure service levels of the highest standard are achieved.
* Gaining commercial information, leads and candidate referrals from contractors and passing onto the relevant parts of the InterQuest business.

* Minimum Lead definition: Role title, rate/salary, company, location.

* Running monthly audits to ensure that recruitment consultants are contacting their contractors.
* Contacting candidates sourced through the group website and ensuring their details are loaded onto the group database. Working with the wider group to ensure all relevant applicants are contacted within 24 hours.
* Updating and distributing progress and useful market information to IQ Consultants, Account Managers and Business Leaders.
* Staying abreast of contract law and initiatives affecting contractors and recruitment agencies.
* Acting as Subject Matter experts specifically for AWR, IR 35, and any other upcoming relevant legislation.
* Training and supporting recruitment consultants on legislation as and when required.
* Production and distribution of Business Intelligence reports including contractor starter and finishers reports.
* Undertake contractor on-boarding checks/compliance and ensure internal systems are up to date. This may include carrying out Security, Visa and Reference checks and working with the InterQuest contract compliance team.
* Personally demonstrate delivering Customer Service excellence whilst achieving all SLA's and KPI's.
* Responsible for recruitment and retention for the team to ensure resource coverage for all the teams responsibilities.

Team Lead responsibilities :

* Undertake staff recruitment and appraisals.
* Lead, supervise team and prioritise workload and responsibilities.
* Motivating, leading by example and driving best practice at all times.
* Implement on-going training plans for team members to deliver high level of customer service.
* Develop SLA's and KPI's and ensure adherence by the team.
* Leading candidate care surgeries on client sites.
* Acting as escalation point for the team and ensuring high priority tasks are dealt with efficiently and effectively.
* Lead on presentations to the wider InterQuest group on the function.
* Involved in projects relating to new initiatives, ways to improve service levels and current processes.
* Learning about your organisation's products or services and keeping up to date with changes.
* Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Ideally, you'll have the following:

Required Experience/Skills/Behaviours :

* Excellent Microsoft Word and Excel skills.
* Excellent communication skills including the ability to develop and maintain effective working relationships both internally and externally.
* Strong organisational skills, ability to prioritise and a methodical approach to delivering tasks.
* A positive "Can-do" attitude, with the ability to anticipate problems and take ownership for their resolution.
* A enthusiastic approach which influences and engages the team
* Proactive and thorough
* Demonstrates a genuine interest in the long-term success of the business line / company and group.
* Possesses a preparedness to speak up, notably on issues relating to continuous improvement / productivity initiatives.
* Values, supports and leverages the capabilities of the central support functions
* Ability to work under pressure and ensure the highest standards of customer service are achieved.
* Actively participates in initiatives designed to steer the group towards realising its collective potential.

Please note** This is a 9 month fixed term contract. The person who joins us, will be required to work a 4 day week.

Please feel free to give us a call, and ask for any further details.

InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Abby Gelder

abby.gelder@interquestgroup.com
0207 025 0145

See Abby Gelder's jobs
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