Junior IT Service Desk Agent

CHF85,000 | Zug | Permanent


Posted +1 month ago


Globally renowned company based in Zug (Switzerland) is searching a permanent in-house IT Service Desk Agent

(Key Duties)

Deliver best practice incident management
First point of contact for customer liaison and keeping customers informed of progress of incidents
Recording, investigating, diagnosing and resolving incidents
Communicating both proactively and reactively with all users and technical resolving teams
Maintaining awareness of service levels for all assigned incidents
Ensuring correct reassignment of unresolved or misrouted incidents
Identifying and assisting in the elimination of problems
Provide proactive support in order to consistently improve the 'end user experience'
Effective communication, organisation and documentation skills
Constant self-improvement in knowledge and knowhow aimed directly at improving the Service Desk team reputation and overall IT impression

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.