ITSM Reporting Analyst

£55,000 | Royston | Permanent
Posted 27 days ago

ITSM Reporting Analyst



If you're looking for a change and a chance to join a global outfit with opportunities to develop and grow with a unique brand then look no further!

We have the privilege of recruiting for a FTSE business who are in the process of global IT transformation with numerous large programmes running and about to start. The time has come to recruit an experienced ITSM Reporting Analyst on a permanent basis to work as part of ITSM team within service Governance.

The objective is to develop and establish service management reporting capability that can provide accurate and detailed information on all aspects of the company's operational performance Management.

We are looking for somebody hands on with the appetite for diving into ITSM toolsets for data and also bridging with other toolsets to make sure data is captured ... The role will require someone with an analytical mind-set where the person can identify trends and what might be causing trends in the first instance.

The ideal candidate should be able to slice and dice data based on criteria - several business sectors - how to report by sectors or units or by teams. What would be good is if someone has experience with extraction toolset for creating dashboards.

The ideal candidate should have ;

* Experience in defining, developing and operating Service Management reporting
* Experience designing and implementing ITSM support services in large / complex enterprise environments
* ITIL V3 or V4 Foundation certified
* Strong collaboration experience across functional borders
* Experience in facilitating workshops and chairing meetings
* Experienced in designing, creating reporting dashboards

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Andy Banks
01442 509 072

See Andy Banks's jobs
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