ITSM Business Analyst

£55,000 | Birmingham | Permanent
Posted 21 days ago

ITSM Business Analyst - Permanent - Birmingham - £55,000 Car Allowance

I am looking for a Business Analyst to work for a Technology Solutions Company to provide software development and testing for the core application used in their Operations delivery model. In addition, the team will play a key role in the delivery of Managed and Data Centre services to their customers.

You will be working closely with the existing technical and operational teams in the UK, Romania and Vietnam. And be responsible for the gathering, documenting and validating business processes and requirements from customers for the purpose of supporting development projects.

Reponsibilities include:

* Responsible for gathering business, functional and non-functional requirements pertaining to a given project.
* Understand the AS-IS and TO-BE processes.
* Ensure Stakeholder sign off is obtained to support submitted documentation.
* Assist customer in defining requirements and suggest ideas.
* Assist offshore team in knowledge transfer of existing systems and requirements.
* Assist with co-ordination of UAT and support UAT, verifying defects/issues with Clients.
* Participate in Testing when needed (platform upgrades)

You must have knowedge of either ITSM / ITIL or SaaS based software solutions (Experience of ServiceNow is an advantage) Comfortable working with a diverse set of contractors and customer personnel and previous experience of creating and presenting requirement documents to stakeholders.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Catherine Harries

catherine.harries@interquestgroup.com
01442 509 077

See Catherine Harries's jobs
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