ITSM (BMC-ServiceNow) Business Analyst - Contract - Yorkshire

£425 per day | Bradford | Contract

Posted 7 days ago


ITSM (BMC or ServiceNow) Business Analyst - Long term contract - Yorkshire

We need an experienced ITSM (BMC or ServiceNow) Business Analyst for a 18 month contract in Yorkshire.

You'll be involved in determining which activities are necessary in order to complete a business analysis effort, including stakeholder analysis, selecting business analysis techniques and definition of success criteria to assess the progress of the work as well as executing the Business Analysis framework based on BABOK Guide v3.

Source requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, competitive product analysis, task and workflow analysis, and requirements workshops and be able to lead requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable.

Review and edit requirements, specifications, business processes and recommendations related to the proposed solution and manage requirements traceability information and tracks requirements status throughout the project.

You'll need to have a Business Analysis background ideally in supporting Service Management with various activities to improve Service Maturity and aid foundational activities for Service Transformation.

Experience with Service Management, KPI setting and analysing and be ITIL v3 Foundation certified with experience in BMC Remedy or ServiceNow (SaaS implementation)

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.