ITOC-NOC 24-7 Engineer

£32,000 | Docklands | Permanent


Posted 17 days ago


Job Description
ITOC/NOC 24/7 Engineer required for a leading Networks company based in London Docklands.

Job Purpose
Act as the 1st and 2nd level support and play a crucial role in early recovery of network /customers' services in the event of faults and issues. Carry out a variety of technical tasks to meet or exceed customers' expectation by liaising with vendors, carriers, third parties, and other related organizations. All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.

- Manage a variety of IoT / network (Data, Voice, Mobile services) customer fault calls from internal technical divisions & customers
- Update trouble ticket systems and customer documentation with fault history.
- Contact and co-ordinate 3rd party suppliers, or other resources, to help achieve trouble resolution.
- Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities
- Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance work.
- Carry out with a high level of accuracy and professionalism BAU tasks such as, and not limited to, tape changes, system administrations and reporting.
- Create ad-hoc reports concerning customer issues as and when required.
- Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary.
- Provide technical support, create design and proposals for customers.
- Execute ad hoc requests from the line managers.

- Knowledge and proficiency in MS Office Excel, Word, PowerPoint, and Visio.
- Knowledge and proficiency in maintenance and installation of network infrastructure, Security, Server, or Virtualization. Fluent English language skills required (Verbal and written).
- Ability to investigate and source answers to various service portal, ticket, email, and telephony enquiries.
- Proven customer service and facing experience, at all customer levels.
- Flexible approach, able to work outside of normal working hours when requested.
- Strong time management/multi-tasking & organisational skills.
- Good communication with customers, colleagues, and related 3rd party vendors.
- A valid CCNP/CCNA, JNCIP, MCSE, MCSA, VCP certification and besides IoT /mobile networking experience will be an advantage.
- Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.