IT Support Engineer 24x7 (ITOC)
£32,000 | London | Permanent
Posted 5 days ago
IT Operations Centre Support Engineer required for a growing 24/7 team and you will be based in their Docklands office, this is a Permanent position working for a large international networks company, who's European Head office is based in London.
The IT Operations Centre Support Engineer will be working in a 1st and 2nd Line Support position and you will be dealing with inbound calls and emails, requiring fault resolution, which you may need to escalate to 3rd line support team. The IT NOC Engineer will be dealing with both Network and IT Server issues, and you will be technically comfortable with both.
The IT Operations Centre Support will be liaising with vendors, carriers, third-parties, and other related organisations. Contribute in delivering new services and products from operational perspective.
- Manage customer fault calls
- Update trouble ticket
- Contact and co-ordinate 3rd party suppliers, to achieve trouble resolution
- Escalate to 3rd Line Support when required
- BAU tasks such as, and not limited to, tape changes, system administrations and reporting.
- Create ad-hoc reports concerning customer issues as and when required.
Knowledge and Experience
*Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
*Knowledge and proficiency in maintenance and installation of network infrastructure, Security, Server or Virtualization.
*Ability to investigate and source answers to various email and telephony enquiries.
*Proven customer service and facing experience, at all customer levels.
*Flexible approach, able to work outside of normal working hours when requested.
*Strong time management/multi-tasking & organisational skills.
*Good communication with customers, colleagues and related 3rd party vendors.
*A valid CCNP/CCNA, JNCIP, MCSE, MCSA, VCP certification is a big advantage.
*Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
For more informtion please contact me on 01442 285020 or firstname.lastname@example.org
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.