Intelligent Virtual Assistant - Technical Lead

£90,000 | Watford | Permanent

IQ Talent Solutions

Posted 21 days ago

IQ Talent Solutions

The IVA Technical Lead will work within the clients Automation Team and be responsible for supporting their automation solutions and delivering development projects across all parts of the business. This position is part of the Enterprise Solution Development and Delivery team working to enhance and support the business as they undertake significant strategic initiatives across IT. Candidate will have IPSoft Amelia implementation experience.

Main responsibilities:

* IVA development: This can be a completely new build, or a deep dive into an existing automation to upgrade/update
* Firm understanding and commitment to the end-to-end project lifecycle
* Provide operational and troubleshooting support live automation
* Take responsibility for key parts of IVA solution
* Develop skills in additional toolsets to provide value across REMEA IT

Additional responsibilities

* Support the Automation Portfolio and Platform Manager in any system and application requirements and developments to drive harmonisation and standardisation of processes throughout REU.
* Assist in the design and delivery of solutions according to schedule and in alignments with development standards.
* Be able to support business teams in a technical role in areas such as requirements, development, system functionality, project critical paths.
* Ensure that the governance process is adhered to
* Ensure achievement of development quality standards

Working with the Automation Team, define and implement improvements that are required to support the application portfolio and ensure system availability.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.