Helpdesk Analyst

£28,000 | Milton Keynes | Permanent
Posted 19 days ago

Helpdesk Analyst - Welsh Speaking

Milton Keynes based - £23,000-£28,000

The Helpdesk Analyst is responsible for managing, achieving and exceeding designated contract Service Level Agreements by following service desk best practice guidelines and working procedures as well as identifying and applying service desk improvements as directed. They are required to provide telephone support to Welsh Speaking citizens who utilize this Services. We do not require majorly technical agents - the desk requires attention to detail, customer service, ability to follow process and stick within security guidelines, password resets, analysing and correcting data, registering and maintaining users, dealing with third party resolvers and supporting business applications.

Responsibilities

* To answer telephone calls from the customer in both English and Welsh within service level

* To correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail

* Ensure that all actions are performed within the customer's service levels

* To react to Service Requests using existing processes and to assist in the creation of processes wherever required

* Liaise with third party resolver groups, ensuring that information is passed on accurately and in a timely fashion

* Contribute effectively to the maintenance of the service desk knowledge base

* Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.

Please send your CV to kay.sadler@interquestgroup.com to be considered for this role. Please note this role requires Fluent Welsh Speakers.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Kay Sadler

kay.sadler@interquestgroup.com
01442 509 080

See Kay Sadler's jobs
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