Head of Service Desk

£55,000 | Manchester | Permanent

ECOM Recruitment

Posted 21 days ago


***Fantastic Opportunity for a Head of Service Desk ***

This is a fantastic opportunity to join a highly innovative tech company supporting their bespoke software platform that has a real social benefit to their clients and its users.

As part of the company development, they are implementing an entirely new Customer Success function within the organisation and are looking for a Head of Service Desk to support heading up the new team.

Service Desk is a key part of the function. This is a part of the company that people will interact with first, it is a crucial factor for the success and reputation of the organisation that the Service Desk professional is efficient and effective whilst supporting people to achieve their potential.

What you will bring -

* You will have experience in customer-centric organisations, with an understanding of Customer Success culture and how Service Desk activity fits into that
* You will have history of leading service desk teams, and an understanding of what it means to be a leader - helping to shape culture and build sustainable and effective practices
* You will have a data-informed mindset and a focus on continuous improvement - an appreciation for lean thinking, genuinely agile working, and humane candour are all positives
* You will have a people-first mentality - we believe that happiness, safety, and security matter, and we want you to share in those beliefs

Salary - £55,000

Location - The role is fully remote however if you prefer you can work from their Leeds city centre office

I am open to speaking to people from a broad level of experience for this role, so if you do not tick everything on the spec, I would still be open to a chat. Feel free to drop me a note if you have any questions or apply through LinkedIn and I will be in touch. My direct email is bryony.albert@ecomrecruitment.com .

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.