Head of IT Operations

£76,000 | London | Permanent

Posted 15 days ago

InterQuest

Head of IT Operations - Permanent - Central London - up to £76,246 Per Annum

A professional institution based in Central London are looking for an exceptional and experienced Head of IT Ops to join them on a permanent basis. As part of a multimillion pound digital transformation, the organisation are migrating their IT services from a Shared Service function that they have with a Regulatory Body to a blended services of internal resources and Managed Service Providers.

Reporting directly to the IT Director, the individual that is placed in this role will be responsible for the support, maintenance, release and transition of all enterprise-wide IT systems & services. You must be adept with building strong relationships as you will be a trusted partner of the IT Director.

Essential Skills & Experience

* Business engagement at all levels of the organisation
* Development of the IT Service Roadmap
* Constant improvement of the IT Service Roadmap
* Ownership of the IT Managed Service Providers
* Vendor management for all IT Services
* Ability to look at the bigger picture when it comes to IT Service Design, ITIL Service Delivery, Service Transition and Continual Service Improvement
* Extensive experience in a leadership position that encompasses the management of multiple cross-functional teams/projects
* Ability to liaise, engage & influence Senior Stakeholders
* In-depth knowledge of infrastructure planning & operations, design, deployment and system life cycle management
* Have an expert level of knowledge in budget planning & financial management

Key Responsibilities

* Assist the IT Director in creating the long-term vision for IT Service Delivery
* Lead a successful transition from the current Shared Service function to a fully independent IT capability
* Take ownership of all IT governance, standards, processes and performance metrics
* Oversee the effective delivery of IT operations
* Identify & implement best practice
* Stay abreast of technology developments within the market
* Direct teams of technical, professional and management staff
* Manage 3 rd party services
* Negotiate contract with vendors

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

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