Global Service Delivery Manager

£75,000 | London | Contract

Posted 19 days ago


Global Service Delivery Manager

£70,000 - £75,000

Central London

One of the most unique organisations in the UK with a fantasitc purpose to its nature is looking to recruit a Global Service Delivery Associate for driving Service improvement and ensuring the IT services across several international offices are effective and consistent. The role will interact with all areas of the organisation to deliver the best possible support service of IT services to staff using them.

You'll have responsability for the effective planning, coordination and execution of an annual meeting for the entire organisation.

You will be the Service Owner for the regional office service, working in conjunction with the senior Manager for Service design and transition, service Operations and other Service Delivery executives to provide feedback and work on improvement initiativesto ensure the IT services meet the needs of the users including improving reliability and maximising remote support capability.

* You will need to ensure the regional support analysts adopt ITSM processes effectively.
* Ensure All documentation related to (technical, process and service) is kept up to date and complete by the IT teams and partners.
* Propose solutions to IT service issues and make necessary recomendations or service improvement to Technology principals and ITSM process Teams.

What we expect from you?

* Good experience working in an ITIL environment
* Good experience of customer Relationship ManagementGood experience owning the IT Service to a set of IT users
* Experience dealing with 3rd parties for incident management
* Experience in installation of hardwaredevices and rack management
* Experience of working within an IT support team within a large geographical environment
* Ability to understand and communicate technical issues in a non-technical manner
* Ability to operate sensitively and effectively in a multicultural environment

If you like the look of what you've read so far and interested to know more then APPLY NOW!

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.