End User Computing Manager (Urgent)

£70,000 | London | Permanent
Posted 19 days ago

An exceptional opportunity has arisen for an exceptional End User Computing Manager to join our thriving multinational organisation. The client is offering varied and challenging environment with the opportunity to add and grow their UK operations.

Management

To manage the End User Computing team for all sites and be responsible for the day to day and on-going support for all their end user services.

* Ensure that the End User Computing team delivers services to the agreed service level targets. Responding to and resolving incidents and requests in a timely manner according to business priority and against agreed targets.
* Ensure that appropriate action is taken to investigate and manage incidents and problems in end user systems and services. This includes responding to and managing alerts as appropriate
* Maintain a proactive approach to operational and service issues with a focus on prevention rather than fix
* Use reporting to drive ongoing review and improvement within the team's performance and across services.
* Supporting root cause investigations, identification of recurring incidents and implementation of recommended actions to prevent further such incidents
* Actively manage risks & issues effectively. Work to define and implement appropriate mitigation activities, or generate project proposals.
* Provide continuous improvement and cost reduction, and embed this in the team's ethos & practices.
* Embed the principles of "shift-left" strategy within the team to ensure repeatable & controlled workload is moved to the lowest cost point. Ensure the team work to move activities, tasks and knowledge to the service desk or self-service where appropriate to drive efficiency & customer satisfaction.
* Ensure that the team delivers to committed tasks by working closely with Project Managers and developing plans for the team.
* Undertake effective resource management across the teams, continually reviewing the team composition in light of the forecast work requirements and making changes as appropriate to maximise the teams' performance, motivation and effectiveness. Work closely with relevant stakeholders on resource planning to ensure service delivered remains to agreed targets.
* Building upon and embedding service management principles into the team's working practices to drive efficiencies, increase quality of service and add value.
* Work particularly closely with other technology support teams to ensure cross training of staff to develop the teams skill set and knowledge base
* Perform staff performance reviews and create & maintain personal development & training plans for direct reports
* Perform regular 1 to 1's with direct reports & chair regular team meetings
* Deliver consistency in approach, delivery and operational activity that encourages and harvests the ability for all engineers to support all sites.
* You will be looking after 15 direct reports

End User Computing Responsibilities:

* Desktops (Mac/ Windows), Printers, scanning, copier and fax services

* Core end user software.
* Responsible for all warehouse related user technology including RDTs, label printers, scanners, thin clients & wireless telephony

* Security and antivirus protection to client devices.
* Ensure client management tools are best maintained and configured to manage & update end user devices operating systems, applications and browsers.
* Ensuring current and future requirements are met with regard to system performance and capacity

This is a fantastic role where you will need to have a high degree of energy, enthusiasm and commitment to succeed. The role is a brand new role and will require flexibility and creative thinking skills to relentlessly contribute towards making a truly great service. Candidates must be able to build and maintain good relationships with those around them - at all levels of the business. The client is offering fantastic opportunity for career progression.

A pre-requisite is the ability to communicate & present effectively to stakeholders up to Director Level (written & aural). You'll have demonstrable experience of ITIL, (preferably foundation or practitioner certified) & of negotiating, agreeing & implementing SLA's. We also need some to have experience setting up an End User Support environment.

Fantastic opportunity to join a great client in a high profile role; interviews scheduled for next week, send your CV ASAP to avoid disappointment. Please note this role will involve travel too.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Kam Bhangu

kam.bhangu@interquestgroup.com
0207 025 3625

See Kam Bhangu's jobs
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