Desktop Support Engineer

Desktop Support Engineer

Hampshire

£25,000 to £30,000 + benefits.

We are seeking a highly motivated and skilled Desktop Support Engineer to join a leading fintech business in Hampshire. You will join a dynamic team of engineers and you will provide expert technical support to our client's end-users, ensuring prompt resolution of desktop-related issues. The ideal candidate will either be a First Line Desktop Engineer looking to transition to Second Line, or a Second Line Desktop Engineer seeking a new opportunity.

Responsibilities:

- Deliver first and second-line technical support to end-users through various channels, including in-person, over the phone, or via email.
- Investigate, diagnose, and resolve desktop-related issues efficiently.
- Escalate complex issues to appropriate teams or senior technicians when necessary.
- Install, configure, and maintain hardware, software, and peripherals.
- Maintain accurate records of all support requests, ensuring proper documentation.
- Provide on-site support as required.
- Assist in setting up new hardware and software.
- Contribute to the testing and implementation of new systems and software.
- Maintain the company's asset register, ensuring all hardware and software are up-to-date and secure.
- Deliver training and guidance to end-users on software and hardware usage.
- Contribute to the creation and maintenance of support documentation and procedures.
- Assist with hardware and software procurement when needed.

Requirements:

- Proven experience in providing technical support within a desktop environment.
- Strong customer service skills with the ability to communicate effectively with end-users of all levels.
- Ability to diagnose and troubleshoot technical issues effectively.
- Excellent problem-solving skills.
- Ability to work effectively in a team environment and collaborate with colleagues.
- Self-motivated with the ability to work independently and manage multiple priorities.
- Meticulous attention to detail and a proactive approach to work.
- Proficiency in Microsoft Office and Windows operating systems.
- Familiarity with desktop and laptop hardware and peripherals.
- Eagerness to learn and expand skills and knowledge in a second-line support role.

Please apply now for more information

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.