Customer Service Specialist

£9 | Poole | Contract
Posted 1 month ago

Customer Service Specialist
3 months temp to perm
£9ph/ £17,750 + Bonus on perm conversion

IQ Talent Solutions are working on behalf of their client, a renowned telecommunications company based in Poole, looking for a Customer Service Specialist to join their team.

What will you do as part of the Service Support team?
Work to meet or exceed monthly, quarterly performance targets for customer service and compliance.
Be an expert on all elements of our services areas including but not limited to network tariffs, returns and exchange policies/procedures, escalation routes, cashback process, coverage packs etc.
Complete all inbound calls and emails in a prompt, polite and efficient manner; quickly establishing rapport with the caller and completing the data protection verifications.

So what would we like to see from you?
- Excellent customer service and communication skills
- Ability to work on own initiative with both customers and colleagues
- Working knowledge of Microsoft Office and associated software
- A positive 'can do' attitude
- A passion for team work
- Provide solutions to best support the customer in line with their needs.
- Provide feedback and share ideas on our processes to improve efficiency, Flag any major system issues to Direct Service Manager.
- Process all cases accurately and efficiently into the relevant systems; ensuring all CRM data is entered correctly.
- Plan time effectively to ensure all issues are resolved in a timely manner while delivering a world class service.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Vashanta McKenzie
0161 237 0065

See Vashanta McKenzie's jobs
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