Customer Service Advisor
£8 | Warrington | Contract
Posted 11 days ago
Salary: £8.30 /hour
Temp to perm (10-12 week project)
Assessment Sessions (Wednesday 14th Aug & Friday 16th Aug) from 10AM-12PM
InterQuest Solutions are working on behalf of their client, a renowned telecommunications company based in Warrington looking for a number Customer Service Agentto join their team.
To process customer requests, device registrations and claims consistently and accurately applying internal processes and procedures and seeking guidance where necessary.
To ensure that we resolve customer queries 1st time every time through all customer contact mediums
To take ownership of a customer's situation, following it through to a satisfactory conclusion
To work within guidelines for resolving customer issues whilst ensuring customers are treated fairly
To provide an efficient, knowledgeable and effective interface with our customers
To build relationships with internal and external customers
Contribute individually and as a member of a team to ensure service levels meet agreed standards
Deliver a quality service to all customers and third parties to ensure customer satisfaction
Achieve and deliver an effective level of personal work, activities and a high level of performance to meet individually set objectives
Identify and contribute to self-development to enhance individual and departmental performances within Customer/Supplier procedures and policies
Skills and experience:
Passionate about achieving high quality of service for internal and external customers.
Skilled at identifying the needs of customers so that they exceed expectations.
Instilling an attitude where the customer is at the heart of our actions and decisions.
Provides positive solutions to operational issues that arise, using creativity and innovation.
Quickly reacts and adapts positively to change.
Maintains their specific technical or specialist knowledge to support decision making.
Continuously improves their own knowledge and works to share best practise with their colleagues
Acts as a role model, taking ownership of their own performance.
Works as a team player offering support and encouragement to others.
Focused on achieving targets and results.
Job Types: Full-time, Temporary
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.