Customer Service Advisor

£23,000 | Birmingham | Permanent


Posted 21 days ago

InterQuest Group

InterQuest are proud to be working with one of our most prestigious clients who are an industry leader in the Banking sector, supporting them with the recruitment of a Customer Service Advisor to join their team in Birmingham. This role offers hybrid working, up to £22,534 base salary, discretionary bonus, company benefits and a career pathway to a role earning up to £27,000.

As a Customer Service Advisor, you will join a team who are obsessed with and are committed to delivering a best-in-class customer experience.

What is expected of the Customer Service Advisor?

  • Understanding and identifying customer needs to tailor solutions, whilst ensuring the right outcome for the customer and the bank at the first point of contact
  • Understanding and listening to customer concerns and correctly identifying customer complaints to resolve first time, ensuring complaint escalation where appropriate
  • Using internal systems to ensure that a customer’s records are accurately maintained and are up to date

What we look for in a Customer Service Advisor?

  • Customer service experience with demonstrable solid listening skills
  • A team player who can confidently interact with others but who is also able to work independently

What the Customer Service Advisor will receive?

  • Up to £22,534
  • Discretionary bonus
  • Career pathway to a role earning up to £27,000
  • Hybrid working
  • Performance related Incentive scheme enrolment on completion of probation up to £1,800 annually
  • 30 days paid holiday plus bank holidays
  • 8% Pension employer contribution
  • Private Healthcare

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.