Continuos Improvement Lead

CI Improvement Lead - £450 - £550 a day - London/ Hybrid Working

Key Accountabilities
Accountability
• Lead the establishment of continuous improvement (CI) strategies, principles, practices and standards across the organisation
• Lead relationship management with business owners to ensure effective engagement with CI plans, from obtaining buy-in to proactive reviews of operational performance, risks and opportunities, and benefit management
• Ensure customer and colleague experience is at the forefront of any CI activities while balancing with the needs of the business
• Lead CI analysis across the whole value stream to identify opportunities to improve or resolve issues to optimise business practices, standards and performance
• Lead the delivery of relevant CI methods, tools and artefacts, including conducting process and root cause analysis, documenting process maps and creating improvement actions/plans with relevant stakeholders
• Provide advice and guidance on all elements of CI across the organisation, including value stream mapping and root cause analysis
• Working closely with colleagues in Product Ownership and Change, create a CI roadmap and backlog that is accessible and transparent, supporting business needs, solution designs and change management
• Lead the design and delivery of CI learning opportunities across multiple channels for varied audiences, reapplying learnings (where appropriate) for maximum business benefit
• Coach and mentor colleagues on the effective application of Lean and CI methodologies to deliver a sustainable continuous improvement culture across the business

Performance and people management
• Build a multi-disciplinary team to support and enable colleagues across the organisation
• Ensure that the CI team performs to a high standard, developing and coaching to ensure consistent, quality, predictable and timely delivery of measurable business benefits
• Provide line management of a CI Analyst, including setting performance objectives, monitoring progress against agreed quality and performance criteria, and embedding the importance of personal development
• Lead by example in proactively building working relationships and knowledge sharing within the unit and with stakeholders; provide coaching, mentoring and support for colleagues to ensure corporate objectives are achieved.
• Responsible for the team’s business plan and budget, including relevant stakeholder engagement to ensure organisation-wide collaboration

Knowledge, Skills & Experience

Essential
Evidence of:
• Experience of leading the development to delivery of CI strategies, principles, practices and standards across a multi-disciplinary organisation
• Substantial knowledge and experience in CI methods and tools at Lean Six Sigma Black Belt level
• Substantial experience of delivering CI methodologies, tools and artefacts across streams, including analysing processes, delivering process mapping, identifying and planning process re-engineering, conducting root cause analysis, and delivering a CI roadmap

Experience of building and maintaining strong relationships with peers and business leaders, including coaching and challenging to maximise benefits

• Knowledge of Agile and waterfall project management, preferably as an advisor or stakeholder across a portfolio of complex digital and non-digital projects
• Knowledge or experience of business change management and its impacts
• Strong decision-making capability, able to influence and engage at all levels
• Ability to engage and motivate staff to deliver on objectives, including developing learning solutions to increase knowledge and skills at multiple levels
• Experience of identifying, managing and monitoring CI risk, issues and opportunities
• Expertise in identifying, developing, delivering then monitoring CI performance, including delivery of relevant reports to governing bodies
• Proactive, structured, diligent, collaborative and accessible at all times
• Ability to adapt well to changing environment and activities
• Strong verbal and written communication skills, including delivering via a range of tools to a variety of audiences
• Experience of MS Office suite to intermediate level including MS Project and MS Visio

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.