Applications Support Analyst

£30,000 | Leeds | Permanent

ECOM Recruitment

Posted 21 days ago

ECOM

*** Fantastic Opportunity for a fully remote Application Support Analyst ***

This is a fantastic opportunity to join a highly innovative tech company supporting their bespoke software platform that has a real social benefit to their clients and its users. It would be the perfect role for someone with experience of Software Support / Application Support looking to further their career in a company where you'll be exposed to new and interesting technologies and have the ability to progress and grow.

As the main point of contact for clients you will provide 1 st and 2 nd line support. You will be monitoring and triaging incoming support tickets in line with existing SLA's. Troubleshooting issues and providing fixes where possible or escalating to 3 rd line support in Development or Platform teams. All this while providing excellent customer service.

This is definitely a hands on technical role, due to the nature of the software a lot of issues can be date related so an understanding of SQL is essential, you must be comfortable interrogating client data using SQL queries.

Skills

* Strong analytical and problem-solving skills
* Experience of writing SQL queries to interrogate data and identify issues
* Ability to prioritise and execute tasks
* Experience working with service desk ticketing systems and processes
* Experience of providing support on software and client data integrations and application configurations.

Any knowledge of Linux platforms or Networking would be a benefit due to the way the Software is hosted however and a passion for self development and learning is more important as any technical skills can be taught.

This role would suit someone with a curious mind who likes investigating problems and finding solutions, being proactive by nature is a huge benefit as they look to individuals to seek out ways of improving the service going forward.

Salary - £30,000

Location - The role is fully remote however if you prefer you can work from their Leeds city centre office

I am open to speaking to people from a broad level of experience for this role, so if you do not tick everything on the spec, I would still be open to a chat. Feel free to drop me a note if you have any questions or apply through LinkedIn and I will be in touch. My direct email is bryony.albert@ecomrecruitment.com .

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

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