Application Support Engineer

Application Support Engineer

London

Hybrid Working (one day a week onsite)

£35,000 to £45,000 + benefits

Our client, a global leading SAAS business within the financial services sector, has an exciting opportunity for a Application Support Engineer. You will be a confident self-starter working within the Technology team to provide a consistently high-level of technical support for all applications, including databases, built on Microsoft Windows and IBM AIX platforms hosted on prem and within the cloud.

Key Responsibilities:

• Providing incident management to the various tech applications in accordance with predetermined SLA’s.
• Troubleshoot and diagnose application issues.
• Remote support of applications running on various desktops and tablets.
• Review and respond to alert notifications, escalating where necessary.
• Manage the out of hours deployment of application releases into production environments.
• Become SME for at least one of the core applications used by the company.
• Maintain the application support knowledge base.
• Build constructive relationships with the development, infrastructure and offshore teams.
• Ability to provide on call support should the need arise.

Knowledge & Skills Required:

• Knowledge of Microsoft SQL Server and .NET
• Familiarity with using cloud technology, in particular Azure administration.
• Writing/debugging/scripting in MS Powershell, SQL, Linux/Unix Shell, Bash or other coding language.
• Proven experience of installing, configuring, and diagnosing issues with software.
• Knowledge of Windows operating systems.
• Experience of deploying and managing applications within a Windows IIS environment.
• Highly organised with the ability to manage multiple activities simultaneously.
• Good analytical skills and ability to work under pressure.
• Excellent communication and interpersonal skills

Desired Experience :

• Good knowledge of Unix\Linux operating systems.
• Exposure to Jira\Confluence\GitLabs.
• Experienced working within an ITIL framework.

Candidates must be based in the UK and hold a British/EU Passport or Indefinite Leave to Remain. Unfortunately, sponsorship cannot be offered for this role.

Please apply now for more information

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.