Application IT Support Leader (Urgent)

£35,000 | Northampton | Permanent
Posted 12 days ago

An exciting opportunity for a talented Application Support Analyst looking to develop their technical, operational service, and commercial skills. This role is a great opportunity for an enthusiastic Analyst to join our expanding team, providing 1/ 2 nd line application service desk support to their in house applications and databases.

We're looking for a driven individual who has experience working within a service desk \ support environment. The successful candidate will be someone who is looking to grow their experience in a fast-paced dynamic environment.

This role forms an important part in providing first class support to our customers. The successful candidate will manage the customer support queue to ensure issues are triaged, tracked, updated and resolved in line with customer SLA's. You will also have the opportunity to work on exciting internal projects to develop our service management framework in line with the ITIL framework.

Key Responsibilities

* Provide first line triage support to customers for our in house built suite of Java web applications and related services; and to our internal team (who are our internal customers)
* Ensure issues are tracked, documented, triaged, updated and resolved in line with customer SLA's - manage this process throughout the ticket's lifecycle and provide regular feedback to customers on the progress of their issue
* Create, update, and maintain technical product documentation
* Database or reporting services would be ideal but not essential
* Work with internal 2 nd & 3 rd line technical teams to ensure customer issues are progressed efficiently

Essential Skills/Requirements

* Experience in supporting external customers in a commercial environment
* Working knowledge of the use and features of Microsoft Office

Desirable Skills

* Understanding of support processes, their implementation and usage in application or technical support
* Experience working in an ITIL environment
* An understanding of databases
* Basic knowledge of web applications or an ability to learn and develop these skills
* Experience testing web applications
* Project Co-ordination experience

Great opportunity to work for a well-established and growing organisation. Apply now for more information!

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Kam Bhangu

kam.bhangu@interquestgroup.com
0207 025 3625

See Kam Bhangu's jobs
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