£21,000 | Northampton | Permanent
Posted 20 days ago

Contracts Admin
Full time - Perm

Job Purpose:

To execute CTC processes to ensure resolution of customer's queries, both internal and external, to the customer's satisfaction in an accurate and timely manner and to ensure the processes followed are compliant with internal procedures for all Opco's.


- To ensure the billing process adheres to company procedures and customer requirements.
- To administer the process of a customer query and ensure resolution to the customer satisfaction in an accurate and timely manner.
- Maximise the level of efficiency of resolving customer queries and tickets to aid in the delivery of a seamless end to end process for the customer to meet or exceed SLAs to deliver a high level of customer (internal and external) satisfaction
- Customer call handling to resolve queries and customer issues.
- Process contract administration amendments.
- To ensure readings are entered accurately to maintain correct billing
- To administer the credit and rebill process having gained appropriate approval.
- To support the team leader to ensure departmental targets and objectives are met.
- Assist in relevant projects, when required.

Skills and experience:
- Minimum of one years' experience in an office environment
- Customer handling and experience of using various systems a must
- Numerate and literate
- PC literate with good excel
- Excellent communication skills
- Ability to accurately process data within given timescales
- GCSE level - Grades A-C in English and Math
- Excellent attention to detail a must
- Must be able to prioritise and make decisions within their given remit and escalate where required
- Must be an effective and confident communicator (written and verbal)
- Ability to exchange information between OpCo's
- Ability to prioritise and work to company deadlines

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Vashanta McKenzie
0161 237 0065

See Vashanta McKenzie's jobs
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