1st Line Support

£25,000 | Towcester | Permanent
Posted 2 months ago

1 st Line Support - Retail Services

Perm - Urgent Hire

Office based

I'm currently recruiting for a 1 st Line Support Engineer to join our customer who are rapidly expanding UK based IT Managed Service company.

On a daily basis, you will be picking up calls from their Customer Care team, clarifying information such as: diagnosing technical issue, clearance/access issues, downtime required for customer and when you can identifying the fault. You will then take charge of directing the customer to the correct team to ensure issues are resolves within agreed SLAs.

Some on call work will also be required.

They are looking for experienced Technical Support candidates with a strong customer focussed background. Full training is provided on our client's systems however a background in retail/EPOS systems is a requirement so you can hit the ground running.

Please note all candidates will be required to undergo Security Clearance check if successful.

For more information about this role, please contact:

Charlotte McCausland

charlotte.mccausland@interquestgroup.com

See Charlotte McCausland's jobs
Related Jobs

Cloud Developer

Competitive | Swindon | Contract

Cloud Developer - Contract - Swindon Initial 6 month Competitive rate I'm currently recruiting for a Senior Consultant to join my Finanical Services client on an initial 6 month contract based in Swindon. They...


Technician - Data Centre

£20,000 | London | Permanent

Technician - Data Centre Perm - £27k Bonus 24/7 shift pattern My client, who is the UK's largest data centre provider, is looking for a Technician to join their expanding team...


Technician - Data Centre

£20,000 | London | Permanent

Technician - Data Centre Perm - £27k Bonus 24/7 shift pattern My client, who is the UK's largest data centre provider, is looking for a Technician to join their expanding team...