Service Desk Analyst

£20 | London | Contract
Posted 2 months ago

Service Desk Analyst - Contract - 3 Months - £15/£20 Per Hour - Inside IR35 - East London

InterQuest are supporting one our key East London clients who are looking to bolster their busy Service Desk with a Desktop Analyst that can provide 1 st and 2 nd line support over the phone, via email and at deskside. The role would be supporting 2000 - 3000 users across the environment via telephone, email and ticketing system. The candidate will be part of a team of around 10 Service Desk Analyst, and will be handling up a high volume of queries a day from across the entire organisation.

It is critical someone to have experience supporting a large user base in a high pressure environment. Experience resolving issues for VIP's / Executives is highly sort after as call from across the organisation come through the service desk.

Requirements for the role:

* Experience demonstrating technical support from a service desk perspective, resolving issues through telephone and email channels rather than deskside support
* Prior experience supporting a large user base, where ticket / call volume was significant through the service desk
* Provide predominantly first line support, escalating more severe issues to relevant senior service desk / desktop support colleagues
* Maintain an approachable attitude in the office, focusing on "first time fix"

Technical Environment:

* Predominantly Microsoft / Windows environment, experience with MS Office tools, largely with SharePoint, Outlook, Exchange, and Active Directory
* Experience providing support with mobile & tablet devices such as iPad, iPhone, Blackberry, MobileIron and MDM
* Capable of using a call logging / ticketing system in a service environment
* MITEL telephony set-up and configuration
* VMware Horizon, 10 Zip & vSphere

For more information about this role, please contact:

Natalie Wattenbach
01892 553 212

See Natalie Wattenbach's jobs
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