Senior Business Analyst - MS Dynamics CRM

£65,000 | London | Permanent
Posted 4 days ago

Senior Business Analyst - CRM (MS Dynamics) - Central London - 19 month FTC

Are you both a business-facing and technical astute Senior Business Analyst with exceptional communication skills that is able to liaise & engage with senior stakeholders including C-Suite level? InterQuest Group are looking for a professional and experienced BA to join a client, based in Central London, on a fixed term basis as they look to implement and integrate MS Dynamics CRM?

Key Experience & Skills include:

* An in-depth understanding of CRM processes (MS Dynamics)
* Experience of implementing new customer-facing services
* An ability to carry out market research and analysis for product and service development
* A background in large scale and complex digital transformations that include staffing, cultural, financial, transactional and IT change
* The ability to be an influential and persuasive member of staff that can confidently communicate with a range of stakeholders
* Maintain an assertive yet tactful and diplomatic approach
* Proven experience of working across multiple workstreams
* Promote an organisation-wide commitment and adoption of change
* Preparation of materials for workshops
* Facilitate workshops
* The ability to work un-aided, use initiative and hit the ground running
* Experience of using industry standard methods, techniques and business change tools, for example; BPMN, UML/Use Cases, SWOT analysis, Five Why's, Lean Six Sigma principles and methodology and wireframes
* Problem-solver, with creative solutions
* An strong understanding of the needs of the business

The organisation would love to hear from those that have delivered similar projects to regulatory or membership bodies - experience in this area would be advantageous.

If the above skill set is one that fits your profile and you are looking for your next complex Senior BA role that enables you to successfully deliver a digital-focused change within an organisation, then please send your CV directly to Natalie: or call 01892 553212.

For more information about this role, please contact:

Natalie Wattenbach
01892 553 212

See Natalie Wattenbach's jobs
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