Deskside Support Engineer

£190 | North Acton | Contract
Posted 29 days ago

Deskside Support Coordinator

Location: North West London

Day rate: £180- £190

Length: 3 month rolling contract

Work as part of the 1st Line / 2nd Line Support team to provide 1st Line support to 500 users across the UK. This person will work in a proactive and co-operative manner to ensure that the roll out of Windows 10 is effective and smooth.

What you will be doing as a Deskside Support Coordinator:

* Deliver 1st Line support rolling out Windows 10 operating system to all laptop users within the business who do not yet have it installed.
* Upgrade VPN to users that are currently using older software.
* Escalate issues which are beyond their technical capability or resource capacity in an effective manner to optimise the quality of service provided to the business.
* Dealing with the whole procurement process from stock, deliveries, and labelling the assets, allocating these to the build engineers.
* Develop and maintain strong working relationships with key staff and managers in the business and in other teams.
* Communicating to uses around the business, taking in computers and swapping for a like for like.
* Help user to transfer data ensuring that nothing is lost in the transition.
* Leasing with deployment teams when issues arise troubleshooting this back to the relevant people.

Desirables as a Deskside Support Coordinator:

* Have experience of providing IT desktop/ deskside support in a similar role.
* Have experience being involved in a systems roll out project.
* Have a good understanding of IT operational support frameworks, including incident & problem management and change control.
* Possess strong analytical and problem-solving skills.
* Have knowledge and experience of working in a large corporate environment.
* Possess strong customer facing skills and the ability to build and maintain working relationships at all levels.
* Have good verbal and written communication skills with the ability to explain findings when troubleshooting.
* The knowledge of building laptops, log failures and liaising with the Build and Deploy team to resolve issues and communicate withy stakeholders.

Please apply for immediate consideration and more information 01892553493

For more information about this role, please contact:

Kate Brown
01892 553 493

See Kate Brown's jobs
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