Deskside Support Engineer

£190 | North Acton | Contract
Posted 16 days ago

Deskside Support Coordinator

Location: North West London

Day rate: £160- £190

Length: 3 month rolling contract

Work as part of the 1st Line / 2nd Line Support team to provide 1st Line support to 500 users across the UK. This person will work in a proactive and co-operative manner to ensure that the roll out of Windows 10 is effective and smooth.

What you will be doing as a Deskside Support Coordinator:

* Deliver 1st Line support rolling out Windows 10 operating system to all laptop users within the business who do not yet have it installed.
* Upgrade VPN to users that are currently using older software.
* Escalate issues which are beyond their technical capability or resource capacity in an effective manner to optimise the quality of service provided to the business.
* Dealing with the whole procurement process from stock, deliveries, and labelling the assets, allocating these to the build engineers.
* Develop and maintain strong working relationships with key staff and managers in the business and in other teams.
* Communicating to uses around the business, taking in computers and swapping for a like for like.
* Help user to transfer data ensuring that nothing is lost in the transition.
* Leasing with deployment teams when issues arise troubleshooting this back to the relevant people.

Desirables as a Deskside Support Coordinator:

* Have experience of providing IT desktop/ deskside support in a similar role.
* Have experience being involved in a systems roll out project.
* Have a good understanding of IT operational support frameworks, including incident & problem management and change control.
* Possess strong analytical and problem-solving skills.
* Have knowledge and experience of working in a large corporate environment.
* Possess strong customer facing skills and the ability to build and maintain working relationships at all levels.
* Have good verbal and written communication skills with the ability to explain findings when troubleshooting.
* The knowledge of building laptops, log failures and liaising with the Build and Deploy team to resolve issues and communicate withy stakeholders.

Please apply for immediate consideration and more information 0 1 8 9 2 5 5 3 4 9 3


For more information about this role, please contact:

Kate Brown
01892 553 493

See Kate Brown's jobs
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