Contract Service Analyst

£260 | Leeds | Contract
Posted 2 months ago

The InterQuest Group are currently sourcing a skilled Contract Service Analyst
This role, based in Leeds City Centre; will run for an initial 3-6 month period and pay per day.

Reporting to the Service Manager - IT Services, the Service Analyst will work closely with the rest of the IT Service Management Team across a range of environments.

You will be involved in the delivery of the availability and support of the Airline systems including; Engineering, Operations and Safety, Head Office functions including; HR, Finance and Contact Centre as well as Base Operations including Departure control and associated systems. In addition, you will help manage the resolution of all non-ecommerce issues including escalation to appropriate senior management.

The successful candidate will have proven experience in an IT Service management role in a medium to large organisation and ideally have a technical background in support.
You will have an excellent understanding of Service delivery. You will be ITIL Foundation certified and competent with problem and change management, Service Design, Improvement and Transition.

Experience in PCI environments and cyber essentials would be beneficial

Experience in the following areas would be highly useful:
- Service management
- ITIL Foundation - certified
- Infrastructure and Hardware configuration
- Technical Support background
- Application and Infrastructure delivery

For more information, please contact or call me directly on 01423 878650

For more information about this role, please contact:

Samuel Knight
01423 878 650

See Samuel Knight's jobs
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