Director of Technology Support

£110,000 | London | Permanent
Posted 1 month ago

Director of Technology Support
London central
£100,000 - £110,000 Base bonus & Benefits

I am representing a globall 5,000 seat company with a prestigious reputation and presence in their industry.

The role of the Director of Technology Support will be to drive strategy, direction and leadership of various teams that deliver the support of all technology services of the organisation globally; Infrastructure, operations security workplace service, infrastructure, networks, disaster recovery, service delivery, test, release and change management, a multi-channel customer facing service desk and on-site end user computing support.
The Director will be building a technology support roadmap in conjunction with the Architecture roadmap and a three year plan for technology deliverables. A big part of the role will be motivating and building high performing teams

- You will introduce business relevant performing metrics as well as exploring global opportunities to leverage best practice and increasing / optimising service performance and value for money

Knowledge & Experience required;

- Experience of developing, improving and maturing ITIL service management
- Proven experience across the full spectrum and project lifecycle of technology - Architecture; Development & Implementation
- Track record of being an Ambassador for Technology (UK and Globally)
- Experience of building and motivating high performance teams
- Experience in different sectors /operating models with track record of implementing 'best' practice
- Proven experience of leading and managing a large operational environment ensuring service levels meet customer needs
- Knowledge of business risk management and mitigation techniques
- Proven experience of successful supplier relationship management (service & commercial)
- Strong experience of managing internal (UK and Global) business stakeholders
- Proven experience of being able to balance multiple priorities and workloads both strategically and short-term
- Financial management experience in managing an operational budget
- Experience managing hybrid-cloud infrastructure, IaaS/PaaS/SaaS services & solutions

For more information about this role, please contact:

Andy Banks
01442 509 072

See Andy Banks's jobs
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