IT Support Manager

Competitive | Burton On Trent | Contract
Posted 25 days ago

IT Support Manager

Our client are seeking excellent IT Clustering Management experience with the below skills required:

Based in either Edinburgh or Glasgow (preferably Edinburgh) Managing 5 hotels as follows: 2 x Glasgow; 3 x Edinburgh

Cluster IT Manager – North

Based in Manchester, Leeds or York

Managing 4 hotels as follows: 1 x Manchester; 1 x Leeds; 1 x York; 1 x Newcastle

Business Continuity/Disaster Recovery – ensuring the backups are setup correctly, and completing successfully and that test restores are carried out as required. Recovering any data should it be needed in the event of a disaster or recovering individual items as and when needed.

Asset management – ensuring all technology assets (PCs, servers, printers, etc.) in the five hotels are fit for purpose. For any which isn’t, putting together proposals for approval by hotel owners, and managing the procurement of any replacement kit as required.

Hotel technology projects – assisting the hotels with the management of ongoing technology projects. This would typically be providing hotel system information to third parties, and being a point person on site when the vendor attends to upgrade/install new technology items (whether that be guest facing, or back office systems). Liaise with the clients technology teams as required to assist the implementation of changes at the property.

Strong Budgeting and future planning skills are required too alongside experience of:

Hotel specific systems vendor engagement/management – managing any vendors of hotel specific systems as required during upgrades/replacement/etc., and assisting the central desk- based team with any vendor faults as required, with support from IHG technology.

Providing a local hotel implementation resource for any of the clients technology-led projects which impact this cluster of hotels.

The client typically uses Windows 7 or 10, with Windows 2008/2012 servers and Veeam backup software.

Knowledge of Cisco and/or HP switches is desirable, but not essential.

All the client sites run Oracle Opera PMS and an Oracle Micros Point of Sale system, so previous experience in these systems would be an advantage.

The individual will report to the Director, Hotel & Owner Solutions UK&I. Knowledge and experience working in an IT Manager role in the hospitality industry or equivalent experience would be a distinct advantage. The individual will need to be able to work on their own in the properties and use their initiative to assist the hotels as they representative Hotel & Owner Solutions in these hotels, whilst having excellent people skills.
The role will be based either at one of the properties, but it is anticipated the individual will spend time at each of the hotels as required by the role.

All travel expenses between the hotels will be paid for by the client. A car/driving licence is not essential, but would be useful.

Please do get in touch & i can provide a full detailed job spec.

For more information about this role, please contact:

Shane Hickmott
01892 553247

See Shane Hickmott's jobs
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