Helpdesk Analyst

£135 per day | LONDON | Contract
Posted 2 months ago

InterQuest are looking for a Helpdesk Analyst to join one of our public sector clients in London. The role would supporting a large user base via telephone, at the users’ deskside or using remote access. This is an exciting opportunity to join a respected and well established organisation.

• Day to day 2nd line activities
• Diagnostic/root cause analysis
• Provide maintenance of services and devices
• Assist with the transition of new applications
• Management of new/leaver user accounts
• Advise on procurement of IT equipment
• Build/configure/deploy new equipment
• Identify when an issue cannot be resolved and escalate as appropriate
• Provide help and training to new team members

Experience & Key Skills required:
• An ability to explain technical language in a non-technical way
• Demonstrable experience of using service desk applications
• Remote support
• Knowledge of PC configurations, Active Directory & MS based operating systems
• A background working within an NHS trust or similar organisation would be highly advantageous

If you are interested in the role please apply to find out more!

Location: West London
Period: 3 month contract initially with a very good chance of extension
Start: ASAP
Salary: up to £135/day

For more information about this role, please contact:

Jack Latham
01892 553 482

See Jack Latham's jobs
Related Jobs

Helpdesk & Desktop Support

Competitive | London | Contract

InterQuest are supporting one our key clients, based in South West London, who are looking to bolster their Desktop Support team with a Second Line IT Support professional. The role...

Service Desk Engineer - Perm

£20,000 | Doncaster | Permanent

The Service Desk Engineer will, working closely with other IT technical support colleagues provide support to users of desktop, laptop, tablet and mobile devices, including the maintenance of both Hardware...

Senior ICT Client Support Officer

£33 | Hounslow | Permanent

ICT Client Support Officer – London – Permanent – c.£40,000 per annum Our client is looking for a new Senior Client Support Officer to ensure that all client operations are running...