Helpdesk Analyst

£135 per day | LONDON | Contract
Posted 2 months ago

InterQuest are looking for a Helpdesk Analyst to join one of our public sector clients in London. The role would supporting a large user base via telephone, at the users’ deskside or using remote access. This is an exciting opportunity to join a respected and well established organisation.

Responsibilities:
• Day to day 2nd line activities
• Diagnostic/root cause analysis
• Provide maintenance of services and devices
• Assist with the transition of new applications
• Management of new/leaver user accounts
• Advise on procurement of IT equipment
• Build/configure/deploy new equipment
• Identify when an issue cannot be resolved and escalate as appropriate
• Provide help and training to new team members

Experience & Key Skills required:
• An ability to explain technical language in a non-technical way
• Demonstrable experience of using service desk applications
• Remote support
• Knowledge of PC configurations, Active Directory & MS based operating systems
• A background working within an NHS trust or similar organisation would be highly advantageous

If you are interested in the role please apply to find out more!

Location: West London
Period: 3 month contract initially with a very good chance of extension
Start: ASAP
Salary: up to £135/day

For more information about this role, please contact:

Jack Latham

jack.latham@interquestgroup.com
01892 553 482

See Jack Latham's jobs
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