Complaints Handler

Competitive | Sundridge | Permanent
Posted 21 days ago

Complaints Handler – Must drive due to location

Are you experienced in dealing with, investigating, ensuring timely and accurate administration of any complaints to the company, and offering an effective resolution to the matter? Would you be interested in joining my exciting, rapidly expanding financial services organisation? With the company offering all employee's a fantastic work-life balance, brand new, modern offices, with all the latest technology, as well as an excellent basic salary with an exceptional chance for career progression, it’s an opportunity not to be missed out on!

Role responsibilities
• Investigate complaints in accordance with company complaints procedure
• Liaise between customer and external agencies to obtain resolution
• Research root causes of complaints
• Liaise between company and Regulator
• Contact customers by telephone and correspondence
• Ensure regulatory responses are issued correctly and on time
• Keep electronic and paper filing in order at all times
• Keep up to date with the company’s products
• Present the company in a professional and confidential manner at all times
• Pay due care and attention to your own and others’ health and safety at all times

Skills and experience required
• Experience of working in a team in an office environment
• Experience of liaising directly with customers, Regulators and external agencies
• Knowledge of treating customers fairly (TCF)
• Awareness of current FCA regulations
• Ability to understand and comply with documented processes, policies and procedures
• Excellent verbal and written communication skills
• IT literate

Interpersonal
• Adaptable and flexible
• Reliable member of the team
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure and to tight deadlines
• Accuracy and attention to detail
• Professional and well-presented
• Establishes effective working relationships
• Customer focussed approach

Shift Pattern
This role will follow a shift pattern which will comprise of the below:
• Shifts on weekdays will be a mixture of 8am-4.30pm, 10am-6pm and 11.30am-8pm.
• 2 weekends in every 6 weeks to be worked 9am-5pm and you will receive 2 weekdays off in Lieu those weeks – they aim for these weekdays to be in succession.
• 37.5 hours per week.

If this sounds like the perfect role for you, then please send your CV to Kate.Murray@interquestgroup.com for consideration or, better yet, give Kate a call on 01892 553484.

For more information about this role, please contact:

Kate Murray

kate.murray@interquestgroup.com
01892 553 484

See Kate Murray's jobs
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