IT Technician Level 2

Competitive | Winchester | Contract
Posted 3 months ago

IT Technician (Level 2) – Hampshire – 3-6 months – up to £155 per day (Inside IR35)

Job Purpose:
To support the business priorities by recording and identifying technical faults, providing problem diagnosis, enabling successful resolutions for issues experienced by customers and colleagues, and working alongside a project to ensure a successful rollout of new services.

Main Responsibilities:
• Provide a professional service to customers by delivering and maintaining effective and efficient IT support to agreed service levels
• Working within a high pressure environment, record and resolve incident calls, ensuring correct process are followed
• Liaise with, and maintain clear communication lines with colleagues, including 3rd level Support teams, Service desk and Problem Management, to ensure an effective and collaborative approach
• Assist the support team in the delivery of IT projects and wider initiatives. Occasionally work outside of normal working hours may be required to facilitate upgrades and service implementations
• Support team leaders in development and deployment of new systems and services
• Undertake routine office tasks e.g. management of mailboxes, maintenance of laptops etc.

Desirable knowledge, skills and experience
• Understanding or Experience in providing customer facing support
• Previous experience within an IT function
• Understanding of, or knowledge across, any of the following areas:
o Active Directory
o Citrix XenApp
o Microsoft System Centre Configuration Manager (SCCM)
o On-site technical support (Networking, Hardware)
o Microsoft Application Virtualization (APP-V)
o Wireless technology
o Network Printing
• Local and Wide Area Networks

If you feel your skills and experience will be a good fit for this role, please give me a call and/or send over your current CV to me at: / 01892 553 231.

NB: This role will close for applications Monday 4th June. I will endeavour to respond to your application, however if you don’t hear back from me within 7 days please assume you’ve not been successful this time.

For more information about this role, please contact:

Sarah Waller
01892 553 231

See Sarah Waller's jobs
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