VOIP Project Manager

Competitive | LONDON | Contract
Posted 4 days ago

InterQuest Group are working alongside a Public Sector client to on-board a VOIP Project Manager on a contractual basis (6 months). You will lead on a PBX – VOIP (Mitel) migration and as such, transform the way the organisation operates by fully utilising the new telecoms system.

The Trust are looking for someone who will is not afraid to challenge and pick apart the current state and create a future operating model and so evidence of having done this in the past is essential, as is the ability to demonstrate the tangible benefits that were created to an organisation after a migration was successfully completed.

The ideal candidate will have the following:
• Experience as a Mitel SME
• Demonstrable experience within a senior management role
• A strong background in transformation / migration projects, with a focus on Mitel, VOIP, phone systems, PBX, switches, mobiles etc.
• Experience liaising with a variety of stakeholders, including; vendors, business leaders, cross-departmental, technical staff

Responsibilities will include:
• Lead on transforming how the team will work in the future once VOIP (Mitel) has been implemented
• The day to day (operational) management of teams that sit across two sites
• Create and develop policies & procedures for escalation of Bleeps & Crash calls
• Manage all voice networks & private circuits across both sites
• Review the team structure and approach, particularly around the introduction of new VOIP technologies
• Review, develop & implement the communication strategy
• Ensure that the Trust are adhering to a high quality of service and in turn, identify the ROI
• Play a vital role in the continuous development of the Trust as well as the development & performance of all direct reports
• Contribute to the overall planning with a key eye on budgetary activities

For more information about this role, please contact:

Natalie Wattenbach

01892 553 212

See Natalie Wattenbach's jobs
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