2nd Level Application Support

Competitive | Winchester | Contract
Posted 6 days ago

Application Support – 4 month contract – Hampshire - £300 per day (inside IR35)

Are you a VB.NET expert looking for your next contract role…? On behalf of our client in Hampshire, InterQuest Group are looking for someone with strong technical skills, as well as great people skills, to fill a vacancy from May.

You will be:
• Providing 2nd level support to meet business needs, including fault diagnosis and resolution of incidents reported through the 1st level Service Desk team, and issues alerted through system monitoring tools.
• Liaison with, and maintain clear communication lines with colleagues, to ensure an effective and collaborative approach, including 3rd party supplier liaison. Liaise with, and maintain regular communications with customers, ensuring resolution of incidents within SLAs and to the satisfaction of the customer.
• Document support procedures and technical system information as required, ensuring effective and consistent management of support.
• Manage escalated support issues appropriately and co-ordinate resources to ensure issues are addressed.

The Service Support team is responsible for 2nd level support, and the maintenance and delivery of a large number of applications and services across all departments within the organisation. These applications support the corporate goals, and are used by up to 35,000 staff!

We are looking for an IT Contractor who will have the ability to operate within an enterprise support team at 2nd level, acting as part of a team of key technical staff on a wide range of products and services, many of which are bespoke or in-house developments.

Essential skills:
• VB .NET support
• VBA support
• Support of applications based on Oracle, SQL and Access databases
• Microsoft Excel and Access support

Desirable Skills:
• C# support
• Experience in the use of TFS / TFVC

If you feel your skills and experience will be a good fit for this role, please give me a call and/or send over your current CV to me at: Sarah.Waller@InterQuestGroup.com // 01892 553 231

NB: This role will close for applications Wednesday 18th April. I will endeavour to respond to your application, however if you don’t hear back from me within 7 days please assume you’ve not been successful this time.

For more information about this role, please contact:

Sarah Waller

01892 553 231

See Sarah Waller's jobs
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