Technical Support Analyst

£50,000 | London | Permanent
Posted 7 days ago

Technical Support Analyst – London – ASAP start – salary c. £45,000 pa

In the market for a new role…? If you have some experience working in a similar role and are looking to take the next step in your career, this could be the ideal role for you!

InterQuest Group’s client, a global commodity trading establishment, are currently looking to recruit a Technical Analyst to support their operation in central London, and globally. This is an exciting opportunity to join a start-up trading company heading into a period growth, whose business interests comprise of; physical trading, derivative trading and financial services.

You will be responsible for:
• Designing and developing in-house solutions for all business functions, including; trading, operation and risk management
• Maintaining and supporting global infrastructures and purchased software solutions
• Identifying business problems; gather, analyse, define and document business requirement and feedback from end users
• Translating information gathered into technical solutions at project level through critical thinking
• Drafting use case and test case for ongoing projects
• Conducting black box testing and facilitate user acceptance testing (UAT) upon meeting project deliverables
• Figuring out possible workarounds when facing challenging business scenarios given limited system functionalities or features, and advising end users

Ideal skills and experience:
• Technical knowledge in the following domains:
? Advanced Excel skills (complex formulas, VBA)
? Networking infrastructure
? Software Development Life Cycle (SDLC)
? Relational databases
? An Object-Oriented Programming language
? Brady Fin-trade, or similar
? Microsoft Office 365
Desirable:
• Being able to speak and understand mandarin
• Knowledge in commodity trading (physical and or derivative)

About you:
• Able to take ownership of the support and project work, able to identify and resolve issues quickly, accurately, responsively, reliably and proactively
• Able to understand the absolute importance of achieving user satisfaction
• Excellent self-learning skills, pursuit of self-improvement; career and tech skills
• Able to successfully integrate and work as part of a high performing team
• Being able to multi-task and prioritise all kinds of assignments in stressful conditions

If you feel your skills and experience will be a good fit for this role, please give me a call and/or send over your current CV ASAP to me at: Sarah.Waller@InterQuestGroup.com // 01892 553 231.

NB: This role will close for applications midday Tuesday 17th April. I will endeavour to respond to your application, however if you don’t hear back from me within 7 days please assume you’ve not been successful this time.

For more information about this role, please contact:

Sarah Waller

sarah.waller@interquestgroup.com
01892 553 231

See Sarah Waller's jobs
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