/ CRM Administrator

£60,000 | Henley-on-Thames | Permanent
Posted 2 months ago Administrator/Management
£60k Benefits
Finance/Asset Management firm

IQ are currently looking to recruit an experienced / CRM Administrator to work for a leading Global Asset Management firm based in Oxfordshire on a permanent basis working at their EMEA Headquarters.

As the ideal candidate you will hold experience in and be able to deliver day to day administration, management and on-going maintenance of EMEA systems with a focus in UK Retail channels.

Experience required:
• Salesforce administration & configuration
• Working with business stakeholders
• Requirements gathering, analysis, design, testing and end-user training
• Knowledge of leading project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Rally)
• A good technical understanding and interest will be required, e.g. Excel formula/pivot tables, admin tools and data loader
• An understanding of the principles of good database design

• My client needs the ideal candidate to monitor continuous developments of the systems to make sure that it is in line and up to date with current business needs
• You will be acting as a single point of contact for users, support ad-hoc requests and provide first level support in collaboration with technology terms.
• Work closely with the business stakeholders with a strong focus on UK Retail to capture, discuss and design new enhancements/requirements
• Keep abreast of new CRM technology & innovation and suggest how this might support the EMEA business
• Carry out configuration, including analysis and design of new requirements, front-end changes, training and rollout to business users and departments
• Provide expertise for any related projects, requirements gathering, design and testing for business sign off
• Data ownership (maintenance and communication of agreed data standards, on-going data cleansing, data transformation and loading and regular monitoring of data quality)
• Salesforce Support (management of defect resolution, maintenance of the security model, supporting and training users, developing new reports/MI, liaison with IT teams and monitoring data storage, managing the Marketing automation tool)

If you are interested and would like to obtain more information please click APPLY and Emma will be in contact to discuss further, alternatively please contact Emma direct on: 01892 553 226 /

For more information about this role, please contact:

Emma Gilder
01892 553 226

See Emma Gilder's jobs
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