Collections Account Manager

£27,000 | Sundridge | Permanent
Posted 4 months ago

Collections Account Manager
Sevenoaks – must drive due to location
Permanent
£22-27K per annum

My client are a successful and independent motor finance lender who have seen rapid growth over the last 18 months. We are recruiting for 2x Collections Account Managers due to this continued and exceptional success you will be joining an established Collections Team.

The role:
You will provide a debt recovery service for a rapidly growing finance business. As part of the role you will receive incoming calls and make outbound calls to customers in arrears to discuss payment options in compliance with regulatory and Company policies at all times. You will be an enthusiastic individual with a keen eye to detail and the ability to deliver a consistent and professional level of service at all times. As part of this role you will need to achieve set revenue targets and call quality objectives.

Skills and experience:
• Proven experience in a phone based collections & customer service role (DCA or FCA/FSA preferred).
• Good negotiation/objection handling skills
• Have the ability to relate to people from a variety of different backgrounds.
• Be persuasive, persistent and self-motivated, but show empathy, assertiveness, tact and resilience.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
• Explain the terms of sale, credit or contract condition as appropriate.
• Ability to decide on the correct action when negotiating payments.
• Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.

Shift Pattern:
This role will follow a shift pattern which will comprise of the below:
• 1 weekend in every 4 weeks to be worked 9am-5pm and you will receive 2 weekdays off in Lieu those weeks – they aim for these weekdays to be in succession.
• Shifts on weekdays will be a mixture of 8am-4.30pm, 10am-6pm and 11.30am-8pm.
• 37.5 hours per week.
• Working hours are 37.5 hour week (all applicants must be available to work between 8am - 8pm Monday to Friday and 8am - 4.30pm Saturday)

So what are the next steps?
If this sounds like the role for you and you have the relevant skills then please do not hesitate to apply directly. You can also send a copy of your CV and interest to kirsty(dot)hallett(at)interquestgroup(dot)com or give Kirsty a call directly on 0 1 8 9 2 5 5 3 4 7 1.

For more information about this role, please contact:

Ryan Luff

ryan.luff@interquestgroup.com
01892 553 233

See Ryan Luff's jobs
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