User Researcher

Competitive | Chelmsford | Contract
Posted 10 days ago

Contract type: Temporary
Contract length: 3 months
Location: Chelmsford

Interviews are scheduled to be held 11th - 15th December.

My client is one of the largest local authorities in England. They have an ambitious digital strategy and are embarking on a period of significant change in the way that they do things and the way that they interact with their users.
Having created a new Digital Team they now need to deliver a number of high profile, user focused projects in the next 12 months. The goal is to deliver services and information in a simpler, clearer and faster way to residents and businesses.

The Role:
A project has been started to improve and consolidate the Essex County Council web estate including
We need user researchers to help service teams build a deep understanding of their users and to reshape their online service offer accordingly.

You will:
• support service managers by generating new and useful user insights using a variety of user research methods
• work closely with designers, analysts and developers to iteratively improve services for users
• have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
• be confident in explaining user needs to senior officers and acting as a persuasive advocate for those needs both within the team and the wider organization
• have experience with and be comfortable working with agile development teams

Main responsibilities
• Working with lead user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service
• Fostering a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs
• Managing and mentoring user researchers and junior user researchers to ensure quality of research, and drive improvements in practice
• Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital government services (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing)
• Designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a service
• Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results
• Designing, executing and analysing quantitative surveys
• Leading colleagues to analyse research data and synthesis findings so that research is shareable and traceable
• Effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports)
• Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
• Working closely with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our services
• Contributing to the user research community across government, presenting at meetups and writing for the user research blog

Knowledge, Skills and Experience

It’s essential that you have:
• Demonstrable knowledge, experience in and passion for user centered design practices for web, service or software development.
• Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.
• Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
• Strong understanding of strengths and limitations of different research methods.
• Proven experience of presenting user research findings in a wide variety of formats and contexts
• Proven experience introducing and establishing user research practices in an organisation
• Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services

It is desirable that you have:
• Previous experience within government services

The role falls inside IR35, if you do not have an umbrella company then we can help facillitate the set-up with you.

If this role sounds of interest to you then please send an up to date CV to and I will be in contact as soon as possible. Alternatively give me a call at 01892 55 32 33 and we can have a discussion.

For more information about this role, please contact:

Harry Vidler
01892 553 233

See Harry Vidler's jobs
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