Desktop Support Technician

£20,000 | Haywards Heath | Permanent
Posted 13 days ago

Do you enjoy working as part of a small team to provide a high quality IT support service to employees? A client of IQ Not for Profit, are looking to recruit a permanent super star to join their team and assist both UK and international staff with 1st and sometimes 2nd level issues.

The organisation are ideally looking for someone who can:
• Act as first point of contact for those needing assistance
• Operate and manage a ticketing system
• Escalate issues that exceed 1st and 2nd line support
• Assist with the support, building, installing and maintenance of both software and hardware
• Liaise with various technical and non-technical stakeholders as well as third party suppliers
• Provide adhoc duties such as helping with invoice processing
• Demonstrate customer experience in a previous role
• Ability to provide solutions and problem solve
• Show a keen interest in technology
• Provide exemplary administration skills

If you are educated to a GCSE level or equivalent and have knowledge of the below then please get in touch to be considered:
• Supporting users on Microsoft Office applications
• Windows 2008 R2 and 2012 Operating Systems
• ITIL qualification

For more information about this role, please contact:

Georgia Chuter
0207 025 0148

See Georgia Chuter's jobs
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