Operational Assurance Associate

£28,000 | London | Permanent
Posted 18 days ago

IQ are currently looking to recruit a Reporting/Data Analyst to work for one of the world's largest professional services network of independent accounting and consulting member firms, based in London.

Role: Reporting/Data Analyst
Salary: £28,000 Benefits
Location: London

The role:
You will be joining the Business Growth Services (BGS) team who focuses on supporting small and medium sized businesses (SMEs) to reach their growth potential. In addition, it delivers high quality programmes and services to the public and private sector.

This primary role purpose is reporting and analytics and will support the operational assurance function on services, enabling excellent services to be delivered to clients commensurate with their expectations and exceeding KPIs.
* Providing the Operational Assurance Manager with support to maintain and protect the ISO9001 or equivalent accreditation's including supporting on analysis and monitoring / assurance work
* Supporting the Operational Assurance Manager to ensure, fit for purpose and user friendly systems infrastructure, maintained and enhanced through effective change management
* Supporting the Operational assurance function including risk management, compliance and performance reporting and operational analytics.
* Acts as skilled resource on CRM reporting and analytics including delivering dashboards, reports, advanced finds and other analytics utilising advanced analytical and SQL skills
* Writes and reviews reports to ensure they are high quality, and professionally presented.
* Develops and applies technical experience to effectively analyse and support effective client facing and back office performance of BGS especially compliance monitoring and MI reports
* Supports the implementation of the customer survey approach by ensuring appropriate tagging of CRM data to this end.

* Excel
* Tableau
* Macros
* Compliance or Assurance
* Experience of preparing reporting and analytics in a sales oriented, client focused service environment.

If you are interested and would like to obtain more information please click APPLY and Emma will call you to discuss further! Please send CV's to emma.gilder@interquestgroup.com OR call Emma on: 01892 553 226

For more information about this role, please contact:

Emma Gilder

01892 553 226

See Emma Gilder's jobs
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